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Step inside. Discover how Wyndham Hotel Group will help you maximize your hotel investment with a full range of Service and Support Programs.

When you engage with a Wyndham Hotel Group franchise, you won't be on your own. Whether it's your first property or your latest, you'll get the right support at the right time.

You'll get personalized, one-on-one service from a support organization that recognizes the whole franchise process from pre-opening activities, to opening day to post opening support.








Pre-Opening Support

From the time you become part of the Wyndham Hotel Group family through the opening of your hotel, you will be assigned a Wyndham Hotel Group professional who will be your main point of contact to address any and all needs that you may have. Whether you join us as a conversion with an existing hotel or are a new construction development project, our professionals have the experience and expertise necessary to facilitate an efficient property opening process. Conversion openings are assigned a Property Openings Manager who will support you in your pre-opening needs, including reviewing brand standards and quality requirements, insurance, brand identification and Property Management System ("PMS") requirements. New construction development projects start working with the Development, Planning and Construction Services team which review your site plans and offer assistance throughout the ground break phase. Once you break ground, you will be further assisted by a Property Openings Manager as well.

Operational Support

Once your hotel is open for sale on our reservation system, Wyndham Hotel Group offers a multilevel operations support team to help maximize your performance. The Operations Support Desk ("OSD") is just a toll-free phone call away and will be your primary point of contact for any operational questions or concerns. Our field based Directors of Operations & Support ("DOS") will conduct on-site business meetings over the course of the year to help you make the most of the tools, systems and resources offered by both your brand and Wyndham Hotel Group.

They will also provide objective recommendations to improve the overall guest experience and optimize local sales and marketing efforts. The third dimension of our franchise support system is your brand leadership team. Based in our corporate offices, brand leadership is available to discuss more complex issues associated with the operation of your property.

Operational Support services include:

  • Special assistance for new hotels to accelerate availability on all distribution channels
  • Orientation support for owners and general managers new to Wyndham Hotel Group
  • Dedicated support services to provide answers, information and solutions
  • On-site consultation to address revenue opportunities and guest retention

MyPortal-Wyndham Hotel Group Intranet

Available online 24 hours a day, 7 days a week, MyPortal is your single point of access for information and communications for operating your property. Key features include:

  • Tools
  • Online Billing system including an archive of past statements and billing detail
  • Customer care management system along with email alerts
  • WynReview system to manage social media feedback of your property
  • WynSource system to purchase materials from our approved suppliers
  • SoHO Learning System for registering and launching training courses
  • Travel Agent Commission Processing which is a centralized payment on travel agent commissions
  • Reports
  • Smith Travel STAR Reports
  • Wyndham Rewards guest stay activity
  • Monthly Management reports
  • Communications
  • Action Required Alerts – high-priority, time sensitive, revenue impacting notifications
  • Memos & e-newsletters from the brand team
  • In the Spotlight – upcoming events, new programs and meetings

Strategic Development & Sourcing

Building a strong competitive brand and profitable business takes resources. As part of the Wyndham Worldwide family you immediately gain access to valuable, exclusive services from our highly experienced Strategic Development & Sourcing teams.

Development Planning & Construction

Developing a new hotel or renovating an existing one? Development Planning and Construction offers brand expertise and a full array of Technical Services to support your design and construction needs.

Strategic Sourcing

Looking for ways to increase profits and lower your Total Cost of Ownership (TCO)? Strategic Sourcing leverages the combined purchasing power of Wyndham Worldwide to deliver the lowest prices on higher quality products and services to enhance your guest experience.

FF&E Procurement And Installation

Upgrading or renovating to meet a new brand standard? Our Designated Service Provider (DSP) program offers full-service Furniture, Fixture and Equipment (FF&E) sourcing, procurement and installation services. For more information about Strategic Development and Sourcing, visit us online at http://developmentsupport.wyn.com.

Training

Wyndham Hotel Group's School of Hospitality Operations (SoHO) is a leading hospitality educator, focused on helping Wyndham Hotel Group's family of franchised and managed hotels create exceptional experiences for their guests and employees. From General Manager Certification programs to our live webinars and self-paced online course and videos, our goal is to help you attain relevant skills and knowledge and lead the way towards new possibilities and exceptional results.

Classes are led by experienced, knowledgeable trainers who are committed to creating a learning environment that provides opportunities to help broaden your skills and professional knowledge, whether you are new to the industry or a veteran.