Step inside. Discover how Wyndham Hotel Group will help you maximize your hotel investment with a full range of Service and Support Programs.

When you engage with a Wyndham Hotel Group franchise, you won't be on your own. Whether it's your first property or your latest, you'll get the right support at the right time.

You'll get personalized, one-on-one service from a support organization that recognizes the whole franchise process from pre-opening activities, to opening day to post opening support.

Pre-Opening Support

From the time you become part of the Wyndham Hotel Group family through the opening of your hotel, you will be assigned a Wyndham Hotel Group professional who will be your main point of contact to address any and all needs that you may have. Whether you join us as a conversion from an existing hotel or are a new construction development project, our professionals have the experience and expertise necessary to facilitate an efficient property opening process.

Operations

Once your hotel is open for sale on our reservation system, Wyndham Hotel Group offers a multi-level operations support team to help maximize your performance.

Strategic Sourcing

Strategic Sourcing is committed to lowering your costs while providing higher quality products for an enhanced guest experience. We do this by leveraging the combined purchasing power of Wyndham Worldwide which includes Wyndham Hotel Group, Wyndham Vacation Ownership and Wyndham Exchange and Rentals.

Learn more ...

Training

Wyndham Hotel Group's School of Hospitality Operations (SoHO) is a leading hospitality educator, focused on helping Wyndham Hotel Group's family of franchised and managed hotels create exceptional experiences for their guests and employees.

From the time you become part of the Wyndham Hotel Group family through the opening of your hotel, you will be assigned a Wyndham Hotel Group professional who will be your main point of contact to address any and all needs that you may have. Whether you join us as a conversion from an existing hotel or are a new construction development project, our professionals have the experience and expertise necessary to facilitate an efficient property opening process. Conversion openings are assigned a Property Openings Manager who will support you in your pre-opening needs, including reviewing brand standards and quality requirements, insurance, brand identification and Property Management System ("PMS") requirements. The Property Openings Manager will also serve as your liaison to the various support departments throughout Wyndham Hotel Group. New Construction development projects work with the Development, Planning and Construction Services team which will help guide you through your project from start to finish with brand and architectural expertise.

Development, Planning and Construction Services¹ may include:

• Delivery and support of prototypical design documents
• Identification and periodic review of critical path milestones
• Assistance in sourcing construction services and lenders
• Procurement services
• Project management services
• Architectural Services (such as site layouts, exterior elevations, city plan reviews, and more)
• Pre-packaged interior design schemes available through our Designated Service Providers (DSP)

1 available only for select brands

Once your hotel is open for sale on our reservation system, Wyndham Hotel Group offers a multi-level operations support team to help maximize your performance. The Operations Support Desk ("OSD"), based at our corporate headquarters, is just a toll-free phone call away and will be your primary point of contact for any operational questions or concerns. Our field-based Directors of Operations & Support ("DOS")¹ will conduct on-site business meetings over the course of the year to help you make the most of the tools, systems and resources offered by both your brand and Wyndham Hotel Group. They will also provide objective recommendations to improve the overall guest experience and optimize local sales and marketing efforts. The third dimension of our franchise support system is your brand leadership team. Based in our corporate offices, brand leadership is available to discuss more complex issues associated with the operation of your property.

Services include:

• Special assistance for new hotels to accelerate availability on all distribution channels
• Orientation support for owners and general managers new to Wyndham Hotel Group
• Dedicated support services to provide answers, information and solutions
• On-site¹ consultation to address revenue opportunities and guest retention

MyPortal-Wyndham Hotel Group Intranet

Available online 24 hours a day, 7 days a week, MyPortal is your single point of access for information and communications for operating your property.

Key features include:

• Reporting
• Property level reporting on key performance metrics
• Customer care management system incorporating email alerts
• Real time reporting and billing system including archive of past statements and billing detail
• Wyndham Rewards activity
• Communication
• Action Required — high-priority or time sensitive notifications
• Memos and e-newsletters from the brand team
• In the Spotlight — upcoming events, new programs and meetings
• Quick Tips — operational improvement ideas from experts in Quality Assurance, Customer Care and more
• Preferred Vendor — Information on key vendor offerings

1 available only for select brands

Strategic Sourcing is committed to lowering your costs while providing higher quality products for an enhanced guest experience. We do this by leveraging the combined purchasing power of Wyndham Worldwide which includes Wyndham Hotel Group, Wyndham Vacation Ownership and Wyndham Exchange and Rentals.

Through WynSource¹, our online purchasing tool, you can easily purchase operating supplies and equipment and effectively track spending. Key benefits of WynSource include:

• Managing orders and tracking current and past purchases and expenditures
• Streamlining ordering and approval process with a built-in authorization system
• Instant access to a centralized, virtual shopping mall of brand-approved suppliers
• Viewing product images and descriptions, to compare products and make purchases

Learn more ...

1 available only for select brands

Wyndham Hotel Group's School of Hospitality Operations (SoHO) is a leading hospitality educator, focused on helping Wyndham Hotel Group's family of franchised and managed hotels create exceptional experiences for their guests and employees. From general manager and owner orientations, to training for hotel staff and self-paced online courses, our goal is to help you attain relevant skills and knowledge and lead the way towards new possibilities and exceptional results.

Our classes are led by experienced, knowledgeable trainers who are committed to creating a learning environment that provides opportunities to help broaden your skills and professional knowledge, whether you are new to the industry or a veteran.